Refund Policy
1. How long do I have to request a refund?
Answer: You can request a refund within 30 days of receiving your order, provided the item is unused and in its original packaging.
2: How do I initiate a refund?
Answer: Simply contact our support team via email with your order number and reason for the return. We’ll guide you through the next steps.
3: Are shipping fees refundable?
Answer: Unfortunately, shipping fees are non-refundable once your order has been shipped.
4: How long does it take to receive my refund?
Answer: Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.
Terms of Use
1: Can I use your website content or images?
Answer: All content on this site is owned by us and protected by copyright. You may not use or reproduce it without permission.
2: What happens if I misuse the website?
Answer: Any unauthorized use, such as hacking or fraudulent activities, will result in termination of access and possible legal action.
3: Can the Terms of Use change?
Answer: Yes, we may update our terms periodically. Please review them regularly to stay informed.
4: What laws govern your website?
Answer: Our Terms of Use are governed by the laws of the country where our business is registered.
Privacy Policy
1: What personal information do you collect?
Answer: We collect your name, email, shipping address, and payment details to process orders and improve our services.
2: Is my data secure?
Answer: Absolutely. We use encrypted connections and trusted payment gateways to ensure your information remains protected.
3: Do you share my data with third parties?
Answer: We only share necessary information with logistics and payment partners to fulfill your order.
4: Can I request data deletion?
Answer: Yes, you can request to have your personal information deleted by contacting our support team.
Shipping Policy
1: How long does delivery take?
Answer: Orders are usually processed within 1–2 business days and delivered within 5–10 business days, depending on your location.
2: Do you ship internationally?
Answer: Yes, we ship worldwide. Shipping fees and delivery times vary by region.
3: How can I track my order?
Answer: Once shipped, you’ll receive an email with your tracking number and a link to monitor your delivery.
4: What if my order hasn’t arrived?
Answer: Please contact us with your order number, and we’ll investigate with the courier right away.
5: Can I change my shipping address after purchase?
Answer: Address changes are possible only if your order hasn’t been shipped yet. Contact us immediately for adjustments.
Contact Us
1: What’s the best way to reach customer support?
Answer: You can contact us via our Contact Form or send us an email directly.
2: How soon will I get a response?
Answer: We aim to respond to all inquiries within 24 hours on business days.
3: Can I get help with installation or usage?
Answer: Yes, our support team can provide detailed instructions and guides to help you set up and use your LED light properly.
4: What should I include when contacting support?
Answer: Please include your name, order number, and a brief description of your issue for faster assistance.
Warranty Policy
1: Do your LED lights come with a warranty?
Answer: Yes, all our products include a 1-year limited warranty covering manufacturing defects.
2: What does the warranty cover?
Answer: It covers functional defects not caused by misuse, accidents, or unauthorized modifications.
3: How do I claim the warranty?
Answer: Contact our support team with your order details and a photo/video of the issue for verification.
About Us
1: What makes your LED light unique?
Answer: Our LED light is the world’s first non-UV sterilizing light, combining illumination and sterilization without harmful radiation.
2: Where are your products made?
Answer: Our lights are designed with advanced technology and manufactured with strict quality control standards.
3: Who can benefit from this product?
Answer: It’s ideal for homes, offices, hospitals, schools, and any space requiring clean air and lighting.
4: Do you sell wholesale or bulk orders?
Answer: Yes, we do. Contact us directly for wholesale or B2B inquiries.