General
Do you have a physical shop where I can get the products from?
You can visit our reseller at Wasser Bath Pte Ltd.
Address: 469 Balestier Road Singapore 329841
What makes your LED light different from regular lights?
Our LED light is the world’s first non-UV sterilising ceiling light. It eliminates over 90% of germs, bacteria, mould, and viruses, while being completely safe.
All lab tests and certifications for our lights are shared in this site.
Why is it important to get the lights certified?
The manufacturer chooses to ensure users a complete peace of mind when using these lights. It's our commitment to safety, reliability, and trust.
How long can these lights last?
The manufacturer promises a lifespan of up to 50,000 hours, which equates to approximately 5.5 years of continuous operation. This significantly exceeds the typical lifespan of standard LED lights, which generally last around 20,000 hours.
The stated lifespan is based on factory-conducted stress tests, where the lights were operated continuously (24/7) without being switched off. To date, the test unit has already surpassed the 50,000-hour mark, demonstrating the product’s exceptional durability and performance under extended use.
Does the light emit any harmful UV rays?
No. All laboratory tests have confirmed that our lights emit rays strictly within the visible light spectrum, ranging from 450nm to 700nm.
In contrast, harmful UV rays, such as UV-C, fall within the 100nm to 280nm range. These wavelengths are known to pose health risks to human eyes and skin.
What are your operating hours?
We operate from 9am to 6pm daily, excluding Sundays and Public Holidays.
However, we will still respond to you via WhatsApp on these non-working days.
Are your products listed on e-commerce platforms like Amazon, Shopee & Lazada?
No we are not. Reason being the commission charged at these platforms are very high. Furthermore, we have our own delivery fleet so we do not need to tap onto their delivery service to send the products to you.
Installation
What is the effective range?
Recommended range: 3m x 3m x 3m
How to choose the correct light fixture for my home?
Choose 'Recessed' if you are installing to a false ceiling. E.g. Living room, bedrooms
Choose 'Surface-Mounted' if you are installing directly on the ceiling. E.g. bathroom, kitchens, storage room
Alternatively, hit us on the WhatsApp button to connect. Our customer service team will answer your queries.
I have issues identifying the correct colour temperature to match my existing lights at home.
We totally understand your concern. Just drop us a message on WhatsApp and we can bring other light colour options on the day of delivery / installation so you can decide on the spot.
Alternatively, feel free to visit our reseller’s physical store to view the display in person.
Can I get help with installation?
Absolutely. We’ve partnered with reliable, affordable handyman companies who can assist with installation if needed. Our customer service team can help connect you.
Ordering & Payment
How can I place an order?
You can order directly through our website or reach out via WhatsApp for quick assistance.
What payment methods do you accept?
We accept PayNow, Bank Transfer, credit/debit cards, and other common digital payment options.
Is bulk purchase available for businesses?
Yes! We offer special rates for bulk orders for schools, offices, restaurants, and more. Contact us to discuss.
Shipping & Refunds
Do you offer free shipping?
Free shipping is included for all purchases made with us.
How do I schedule my delivery or installation?
Our customer service team will contact you to confirm your preferred date and time for delivery and/or installation after your purchase.
What is your refund policy?
We do not provide refund(s) for the light purchased and installed.
Where do I get my goods replaced if I found manufacturing defects?
If your goods are within the warranty period, drop us a message on WhatApp and our team will be on site to exchange it for you.
However, we do not provide uninstallation and installation as delivery personnel may not be a certified electrician.
Warranty Policy
What is the warranty period for your products?
Our LED lights come with a 2-year warranty from the date of delivery.
What does the warranty cover?
The warranty covers manufacturing defects and product malfunctions that are not caused by misuse, improper installation, or physical damage.
What should I do if my product becomes faulty during the warranty period?
If your product is still within the warranty period, simply drop us a message on WhatsApp. Our team will arrange an on-site exchange for you.
Will your team uninstall and reinstall the faulty unit?
We do not provide uninstallation or installation services during the exchange, as our delivery personnel may not be a certified electrician.
If you require these services, drop us a WhatsApp and we will arrange for an electrician to be there. Additional charges may apply.