Frequently asked questions
How do I know the sterilisation is working?
The sterilisation process is subtle and you won’t see or feel anything because it doesn’t emit heat or UV.
However, with consistent use, you’ll notice visible results over time, such as:
- Fewer or no bugs appearing in your space
- Odourless environment
- People in the area falling sick less often
These improvements are the signs that the light is actively sterilising and protecting your space.
How long can these lights last?
The manufacturer promises a lifespan of up to 50,000 hours, which equates to approximately 5.5 years of continuous operation. This significantly exceeds the typical lifespan of standard LED lights, which generally last around 20,000 hours.
The stated lifespan is based on factory-conducted stress tests, where the lights were operated continuously (24/7) without being switched off. To date, the test unit has already surpassed the 50,000-hour mark, demonstrating the product’s exceptional durability and performance under extended use.
Does the light emit any harmful UV rays?
No. All laboratory tests have confirmed that our lights emit rays strictly within the visible light spectrum, ranging from 450nm to 700nm.
In contrast, harmful UV rays, such as UV-C, fall within the 100nm to 280nm range. These wavelengths are known to pose health risks to human eyes and skin.
What is your refund policy?
We will refund you the full amount if you find the light purchased doesn't work for you after a 1 to 1 replacement within the 2 years warranty.
What is the warranty period for your products?
Our LED lights come with a 2-year warranty from the date of delivery.
